Frequent asked questions

How to sign up?

You can register easily with your personal information on the "Start Session" page. We will send you an email with your login details.

How can I access my account?

You can access your account via the "Start Session" page. In the section "I am an existing client" access your account with your email address and password.

Why do I need a Costa Girona account?

With an account you can access the customised area of our webpage where you can manage your bookings, consult your past bookings and save and consult your favourite accommodation to make future searches easier.

What should I do if I forget my password?

You can recover your password from the "Start Session" page by clicking on "Have you forgotten your password?". Enter your email address and you will receive a new password which you can later change from your profile.

How can I find what I'm looking for?

Use our search tool to find accommodation that best suits your criteria: availability, needs, expenses, budget...with the search tools you can filter properties according to your interest.

How can I make a booking?

Select the type of accommodation you are looking for with the help of our search tool. Once you have selected the property, select the extra services that you would like to add to your booking (towels, pets, safe, cleaner...). After you have checked your selection, log into your user area or register if it is your first time. Once in your account, specify the method of payment (bank transfer, credit card or Paypal) and book by paying 40% of the total. Click on "Book" and all done! We will send you a confirmation email with all the booking details. If you have chosen to pay by bank transfer we will inform you of the steps to follow.

How can I view the location of the accommodation?

The exact address of the accommodation can be found in "Area" in the section "Characteristics" of the accommodation description. In addition, in the section "Location" you can also find the location map and the distance from the accommodation to the main points of interest in the area such as the beach, airport and supermarket, among others.

What extra services do the properties provide?

The properties provide services of extra beds, change of towels and sheets, cot, wifi, cleaner, unlimited check-in, safe and pets.

Are pets allowed?

The admittance of pets depends on each of the properties. Review the property description and if they are allowed you will see the message "pets allowed" in the section "Characteristics".

How do I know if my booking has been confirmed?

If your booking has been successful you will receive an email confirmation with the booking details.

How do I cancel my booking?

You should request the booking be cancelled by contacting our Customer Service team by telephone on (+34) 972 25 41 45 or by sending an email to info@costagirona.com. Once we have cancelled your booking, you will receive a cancellation confirmation email.

If I cancel my booking, will I be refunded all of my money?

Our booking cancellation policy establishes certain retentions regarding the total rental amount, which vary according to the date on which the booking is cancelled: 45 days prior to arrival: 15%
Between 21 and 45 days prior to arrival: 30%
Between 0 and 21 days prior to arrival: 40%
Once the client has entered the property: 100%

How can I modify my booking?

You must request a modification be made to your booking by contacting our Customer Service team by telephone on (+34) 972 25 41 45) or by sending an email to info@costagirona.com. Once we have made the change to your booking, you will receive an email with the booking details.

Why do I have to pay 40% of the total in advance?

40% of the total is a payment on account for your booking. The remaining amount must be paid when you receive the keys to your accommodation.

Why do I have to pay a deposit to stay at the accommodation?

The deposit is a guarantee to cover damages or wear and tear which may be caused during your stay. When the keys are picked up, you must sign a document authorising a charge be made to your credit card, or pay in cash, to cover the amount of the deposit which shall be returned at the end of your stay.

How can I pay for the booking and what are the methods of payment?

The booking payment must be made after you have selected the property, all extra services required and once you have logged into the client area of our website. In the section "Method of Payment" choose the method with which you will pay 40% of the booking total. You can make the payment by bank transfer, credit card or PayPal.

How can I request an invoice?

An invoice can be requested after your stay, either at our offices, in the reception of our building AGI Rescator Resort, located in C/Luxumbourg, 10, Roses; or by sending an email to info@costagirona.com

What should I do if I do not receive the booking confirmation email?

You must check whether the email confirmation has been stored in junk or spam mail. If not, please contact our Customer Service team by telephone on (+34) 972 25 41 45.

If I cannot arrive by the time stated by Immogestio, what should I do?

If it is impossible for you to adapt to the times stated, there is a charge of €30 and you must inform us of your estimated time of arrival. If you would like to change the time, please write us an email at info@costagirona.com or contact our Customer Service team by telephone on (+34) 972 25 41 45.

From where are the keys picked up and dropped off?
If I need to speak to someone in your team, who can I contact?

You can contact our Customer Service team by telephone on (+34) 972 25 41 45. We have a team of professionals that will provide you with the best service and customised care in your language.

I would like to know more about cultural and leisure activities close to my accommodation. How can I obtain this information?

Our team is available to offer you a customised service and advice on tourist information so that you can get the most out of your visit. You can contact our Customer Service team by telephone on (+34) 972 25 41 45.

Is it possible to request extra services when we are already in the accommodation?

Yes, you can request extra services by contacting our Customer Service team by telephone on (+34) 972 25 41 45 or from our offices, in the reception of our building AGI Rescator Resort, located in C/Luxemburg, 10, Roses. Payment for these services must be made at these offices.

What should I do if I lose my booking reference?

You must contact our Customer Service team by telephone on (+34) 972 25 41 45 and we will send you a new email confirmation of the booking where you can find the reference. You can even recover this by logging into your client area, in the section "My bookings".

What should I do if I want to rent the same accommodation I have stayed in previously but I don't remember the details?

In your client area you will find a list of past bookings so that you can make similar new bookings.